Frequently Asked Questions

BELOW YOU CAN FIND A LIST OF THE MOST COMMON QUESTIONS OUR CUSTOMERS ASK BEFORE AND AFTER THE PURCHASE.

1. Can I ship internationally

Yes, we offer international shipping

2. Who is responsible for customs and duties?

We are not responsible for customs duties and clearance. Please check with your local customs office for detailed information.

3. How can I track my order?

Once your order is shipped, we will provide you with a tracking number, based on the shipping option you selected at checkout.

4. Does free shipping apply to international shipping?

Currently at this time, free shipping is only offered for shipping to Canada and the USA.

5. Having issues with your order.

Please fee free to contact us by email at zenned.hairfacebody@gmail.com.

6. What items can I return?

We offer a full refund and exchange on packaged, sealed items. Refund request must be initiated within 14 days of receipt of product. Please note that we are only able to assist with refund or replacement if the product is damaged. Prior to receiving a video or picture as proof of damage.